Job Information
TEKsystems Customer Service Representative in Fort Collins, Colorado
Description:
Support customers via telephone, online chat and email with order entry for placement and status updates, and pre-sale specifications.
Provide prompt, accurate answer to order/tracking questions and process order entry requests from customers through telephone, online and email
Input customer orders and customer transactions into the company’s order entry database
Checks and releases various order holds as assigned for the position
Assists with requests on pricing, shipping, product availability, terms and conditions and item information
Identify and enter sales leads
Hours: Monday-Friday 6AM-6PM
On site: Loveland CO, 80538
Long Term Opportunity
Pay Rate: $20/hr
Experience Needed:
Customer service
Customer support
Troubleshooting
Call center
Technical support
MUST HAVE
1 to 2+ years of recent customer service experience
Ability and desire to work in a fast-paced environment
Proficient computer skills (Microsoft Office Suite, Excel & Outlook) required
Critical thinking and multi-tasking skills required
Work Environment:
Once temps are exceeding all 90 day expectations temps will be allowed a flex day on Fridays to work from home.
There is opportunity to make up to $30/hour in the Customer Service department long term without getting into a management level position.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.