Job Information
TEKsystems Client Service Representative in Westborough, Massachusetts
We are hiring for a Client Service Representative to join our growing team in Westborough, Mass with a top financial services organization!
What you will enjoy:
Hybrid work schedule with working in office 3x per week
First Shift - Monday - Friday 9a-6p with training Monday - Friday 8:30a-5p for the first 6 weeks
Above average market hourly compensation plus opportunity for overtime
Long term career opportunity and advancement
Excellent training with continued learning throughout your career
Company provided equipment
Excellent company sponsored benefits once transitioned to permanent
No Weekends!
Qualifications:
1+ year Call Center Customer Service Experience
Proven track record of stable employment
Ability to work an 8 hour shift between 8a-8p Monday - Friday (stable shift once assigned)
Prior banking customer service experience preferred, not required
Job Description:
• Handle mutual fund and investment management accounts
• Will communicate with Brokers, Shareholders, Stockholders regarding fund accounts
• Will be responsible for fielding inbound calls regarding these accounts
• Update account data in multiple systems and software's
The selected candidate will provide quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, the candidate performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. The candidate will respond to customer inquiries., they will investigate and correct errors in customer accounts and statements. The candidate responds to customer verbal and/or written inquiries. The candidate will record details about customer inquiries. the selected candidate will help resolve complicated customer complaints, and will coordinate and expedite customer inquiries to other departments for resolution
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.