Job Information
Aston Carter Bilingual Customer Service Representative in Adelanto, California
MUST BE FLUENT IN SPANISH
Description:
SPECIFIC DUTIES
• Process orders per customer specifications and track order from start to finish.
• Coordinate the sales orders entry process; ensures the proper procedures are followed,
orders are accurately posted, and any changes made are accurately recorded.
• Serve as a liaison between customers, and internal functions/departments.
• Inform customers by email or telephone of order information, such as stocking, installing
and repairs, shipping dates, and any anticipated delays.
• Review orders for completeness according to reporting procedures and forward
incomplete orders for further processing.
• Ensure compliance to all company and business policies and administer all open sales
order and ensure appropriate order flow.
• Monitor and evaluate all orders and provide all required approvals.
• Provide customer service for dedicated accounts, as assigned by manager.
• Accurately enters all order requests received via telephone, FAX, mail, and email.
• Ensures customer inquiries are handled in a professional and expeditious manner.
Maintains effective communication with other individuals and departments, as
necessary.
• Product knowledge is demonstrated, and reference materials are updated, detail
oriented and organized.
• Able to work in a fast-paced environment and adhere to corporate company structure.
• Flexibility and exceptional customer service skills required.
• Positive attitude, energy and enthusiasm are demonstrated at all times.
Skills:
Clerical, Customer service oriented, Microsoft office, Customer service, Data entry, Outbound calls
Top Skills Details:
Clerical,Customer service oriented,Microsoft office
Additional Skills & Qualifications:
Bilingual Spanish (read, write, speak)
Basic knowledge of locations throughout the Southern California market.
Organization is critical, staying on track on a daily basis.
Self-motivated and driven.
Scheduling calls with homeowners so the position is outbound. Have to keep the schedule up and stay busy.
Quick learner
Ability to manage time appropriately. Tasks can be varying depending on how many calls that needs to be made.
Have to work with urgency and at a fast pace even though the job may not be necessarily fast-paced.
Working with install department and communicate with the team.
Values embedded with honesty and integrity.
Good with feedback and direction.
Experience Level:
Entry Level
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.