Job Information
Amentum Telephone Operator in Aiken, South Carolina
DOE Savannah River Site (SRS) processes and stores nuclear materials in support of national defense and U.S. nuclear nonproliferation efforts. The site also develops and deploys technologies to improve the environment and treat solid and liquid nuclear and hazardous wastes left from the Cold War. While current missions remain the highest priority, SRS leadership places great importance on developing broader missions for SRS that use its unique capabilities to address critical national missions. The Operation and Maintenance operator is Savannah River Nuclear Solutions (SRNS), as a Subcontractor to SRNS, Jacobs Technology Inc. (JTI) provides telecommunications system operation and maintenance services as well as site operator services at SRS. This position supports a Jacobs Technology Inc. operation and maintenance program managing the voice and data services at the Savannah River site.
Responsibilities:
Administration of telephone operator equipment which includes: answering calls, transferring calls, providing directory assistance for all offsite and on-site incoming calls to the site operator number.
Ensure off site callers not familiar with the site are directed to appropriate department or person.
Conduct the proper response notification of all malicious calls, bomb threats, and security-related calls.
Maintain a record of interruptions in performance and immediately conduct the proper response providing the reason.
Maintain a record and include any major outstanding operator issues along with status in daily reports.
Backfill for Customer Service Representative creating work and trouble orders in Telecommunication Management System.
A valid driver’s license
The ability to pass a background check is required.
Must be a US citizen.
The ability to interact and communicate with people over the phone; writes clearly and informatively.
Respond to changes in directions and priorities; adapts to changes in the work environment.
Has strong computer skills including Microsoft Office Suite experience
Ability to work flexible hours.
Clearance Required: No Clearance
Minimum Education: High School
Minimum Years of Experience: 2
Required Certifications: None
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