Job Information
NYS Department of Labor- Albany/Schenectady Sr.Employment Security Clerk (Hourly) in Albany, New York
Position Description: * Accept and process both original and continued claims for Unemployment Insurance. * Conduct telephone interviews with claimants in order to obtain detailed information quickly and efficiently to identify issues related to entitlement and eligibility for benefits as well as instructing claimants on the requirements and methods of certifying for benefits. * Determine the need for further fact-finding and place claims on hold pending further investigation. * Work a variety of reports. * Provide excellent customer service and decrease flow-out. Minimum Qualifications: * An Associates Degree or 60 college semester credit hours and one year of work experience in customer service OR a high school diploma and three years of work experience one year of which must be in customer service. * Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
IF INTERESTED IN APPLYING, SUBMIT YOUR RESUME AND COVER LETTER BY AUGUST 8TH VIA EMAIL TO LABOR.SM.PERSONNEL.UIRECRUITMENT@LABOR.NY.GOV
PLEASE INCLUDE, VACANCY ID# 163877, SENIOR EMPLOYMENT SECURITY CLERK (HOURLY) ALBANY CDTCC, IN THE SUBJECT LINE OF YOUR EMAIL.