Job Information
City Of Alexandria Customer Account Representative (Customer Service Specialist), Business Office in Alexandria, Louisiana
Customer Accounts Representative (Customer Service Specialist), Customer Service
[[Annual Salary Range:[ $31,767.06 - $38,120.47 Grade: 18**[ (Employee: 7% on your current salary, whichever is greater; or 10.5% on your current salary, whichever is greater, if position is 3 grades or higher than current position) Appointment to a position in the classified service shall be at the minimum of the corresponding pay range unless otherwise approved.
[Examination is announced to establish an employment list to fill vacancies in the Customer Service Department and future vacancies as they occur to maintaining, updating, and analyzing customer utility accounts and assisting with utility billing functions in the Customer Service Department for the City of Alexandria. Work is performed under the general supervision of the Customer Service Manager. Verifies charges for customer utility consumption by analyzing meter readings and exception reports. Generates service work orders for electric, gas and water meter maintenance, repair, replacement, reread and disconnection. Enters data from service work orders and rereads to update electronic records with customer charges, adjustments and account status. Performs internal customer service tasks, especially those related to billing inquiries, adjustments and meter maintenance. In the absence of the lead billing employee, prepares billing register to generate utility service invoices including delinquent, duplicate and final bills. May assist with greeting customers at counter or driver-through window, receiving and posting utility payments, balancing cash drawer and preparing deposits. Position is considered essential during emergencies and is required to work during storm-related events. Position is also subject to work overtime, including holidays and weekends. **[Minimum Qualifications: [High School diploma or GED; some technical or college coursework in accounting, business or related field preferred; supplemented by one (1) year of experience in billing or bookkeeping work, or as a Customer Service Representative; or any equivalent combination of education, training, and experience.
**[Work Hours: [Monday - Friday, may work some weekends
[[Kind of Examination [[This examination may consist of a written test, a rating of training and experience, a performance test or any combination thereof deemed necessary to adequately screen and rank applicants. **Examination notices will be sent out via email with a testing date, time, and location. Applicants must supply complete and accurate information concerning their previous training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification. ]{century="" gothic",sans-serif"=""}]{trebuchet="" ms",sans-serif"=""}]{century="" gothic",sans-serif"=""}]{trebuchet="" ms",sans-serif"=""}]{helvetica",sans-serif"=""}]{helvetica",sans-serif"=""}]{century="" gothic",sans-serif"=""}]{century="" gothic",sans-serif"=""}]{century="" gothic",sans-serif"=""}]{century="" gothic",sans-serif"=""}]{century="" gothic",sans-serif"=""}]{century="" gothic",sans-serif"=""}]{trebuchet="" ms",sans-serif"=""}