Job Information
Robert Half Customer Service Representative in Allentown, Pennsylvania
Description
Are you passionate about providing exceptional customer service and fluent in both English and Spanish? Do you thrive in a fast-paced environment and enjoy helping others? Robert Half is seeking a motivated and skilled Bilingual Customer Service Representative to join a local and growing team! This is a fantastic opportunity to showcase your problem-solving abilities, communication skills, and knowledge of service excellence while making a real difference in customers' lives.
Key Responsibilities:
Serve as the first point of contact for customers, effectively addressing inquiries, concerns, and requests in both English and Spanish.
Provide information regarding products, services, and policies through phone, email, or other communication channels.
Solve customer issues quickly and efficiently while maintaining a professional and friendly demeanor.
Assist customers with insurance billing procedures, ensuring accuracy and compliance with established protocols.
Accurately document customer interactions and resolutions in the organization's CRM systems.
Collaborate with internal departments to ensure customer needs are met seamlessly.
Support continuous improvement initiatives to enhance customer satisfaction and service quality.
Requirements
Qualifications:
Fluency in both English and Spanish is required.
At least two years of experience in a customer service role.
Comprehensive understanding of insurance billing processes and procedures.
Proven ability to multitask and effectively prioritize tasks in a dynamic environment.
Familiarity with medical terminology and general healthcare industry practices.
A high school diploma or equivalent is required; a higher degree in a relevant field is highly desirable.
Proficient in Microsoft Office Suite, especially Excel and Word.
Ability to manage patient confidentiality and comply with HIPAA regulations.
Experience with electronic health record (EHR) systems is preferred.
Willingness to work flexible hours, including evenings and weekends, as needed.
Apply today!
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .