Job Information
United Airlines Supervisor - Inflight Services in Arlington Heights, Illinois
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:
The Supervisor Inflight Services comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values. This will be an Inflight Supervisor role based in the AHNOC supporting the IFDM and base operations.
Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net
Promoter Score (NPS); Recognize flight attendants for exemplary service, teamwork, and performance
Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary. Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement. Conduct investigations regarding performance, complaints, or other work-related issues
Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures. Showcase the delivery of new inflight products as determined by the Flight Experience team
Ensure daily company goals, policy, and procedure compliance are met. Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
Team oriented, with enthusiasm for people and delivering exceptional service. Develop positive relationships with team members and other work groups to achieve our common goals
Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree or 4 years of relevant work experience
Minimum 2 years equivalent or similar work experience
2+ years leadership experience managing and influencing a team
Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
DOT Safety Sensitive Position
Able to work on site, weekends, and holidays
Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
Positive attitude and ability to adapt to constantly changing work environment
Demonstrated conflict resolution and decision-making capability
Proven ability to work independently and in a team environment
Reliable, punctual attendance is an essential function and requirement of the position
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Bachelor's degree
Inflight Service, travel industry, or hospitality leadership experience highly
Experience supervising a unionized workgroup
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT