Job Information
Randstad US consumer engagement associate in atlanta, Georgia
consumer engagement associate.
atlanta , georgia
posted 2 days ago
job details
summary
$18.38 - $18.44 per hour
contract
high school
category computer and mathematical occupations
reference1057263
job details
job summary:
A Consumer Engagement Associate is needed for a company that manufactures, sells, and markets non-alcoholic beverage concentrates and syrups in the Atlanta, GA area. This position is responsible for handling routine consumer inquiries, as well as escalation contacts, related to all company matters and updating our consumer relationship management system as necessary.
location: Atlanta, Georgia
job type: Contract
salary: $18.38 - 18.44 per hour
work hours: 8am to 4pm
education: High School
responsibilities:
Respond to inquiries from or initiate contact with external audiences via phone, email, and letters in order to manage relationships, clarify Company positions, and build goodwill.
Build or maintain a CRM of consumer contacts to track, monitor and report inquiries, issues, and trends in order to enable senior management to make informed business decisions.
Resolve quality-related issues with Company products or packages by reassuring, educating, or reimbursing consumers in order to minimize legal risks or adverse publicity.
Receive and record order information in order to communicate the demand for products or services needed using company information systems.
Receive, record, and respond to consumer inquiries/feedback using database tools and documented best practices in order to provide improved service performance and/or to capture and report data to internal/external users.
Handle an average of approximately 70 calls/emails per day and accurately processes related transactions.
Apply technical and professional job knowledge to evaluate consumer concerns and accurately input requests for other support activities.
Skills:
Excellent verbal and written communication as well as listening skills.
Must work well, both independently and with a team.
Ability to work in a fast-paced environment and successfully manage a rapidly changing environment.
Display receptivity to coaching and feedback, with a desire to learn and improve.
Education and Experience:
High school diploma, GED equivalent.
At least 1 year in a contact center/customer or consumer service environment.
qualifications:
Experience level: Experienced
Education: High School
skills:
- Regulatory Affairs / ComplianceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.