Job Information
Insight Global Customer Experience Engineer (Remote or Austin, TX) in Austin, Texas
Job Description
Day to Day:
An Ai Solutions client of Insight Global with the Healthcare Ai Industry that is headquartered in Austin, TX is looking for a Customer Engineer to join their growing team. This Customer Engineer will hold the responsibility to drive innovation and creativity among their customers across all technologies, including AI enablement, automation, process optimization, and architecture design. As the principal technical advisor and "voice of the customer", you will have the opportunity to lead and ensure customer success.
With a small but mighty team and access to any necessary tools, you will be empowered to unlock customer value. As a Customer Engineer, you will help create and execute strategies to drive customer adoption and use of their AI-as-a-Service platform. Your technical expertise and customer-facing skills will allow you to represent the company within a customer's environment. You will have the opportunity to engage in in-depth discussions with senior leadership about technical design, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and deliver solutions using best practices and proactively ensure your customers' automations are operationally healthy and successful. By building close relationships with your customers, you will understand their business needs and technical challenges and help them achieve the greatest possible value from Thoughtful.
As the centerpiece of value to our customers, the Customer Engineer role is at the forefront of innovation.
Key Responsibilities
* Architecting, implementing, and supporting automations to meet our customers' needs
* Assessing the systems architecture currently in place and working with customers' technical staff to recommend solutions and how to improve them
* Resolving technical obstacles in advance and as they arise
* Providing supervision and guidance to program managers and automation engineering teams
* Continually researching the current and emerging technologies and proposing changes where needed
* Owning the single voice of truth to stakeholders about any problems with the current technical solutions being implemented
* Assessing the business impact that certain technical choices have
* Optimizing Thoughtful's approaches to design/delivery, including developing all necessary playbooks
* Working with the product and platform engineering teams to inform new internal design products that allow us to scale our design and delivery capacity
* Managing a delivery team of program managers and engineers
Salary Range: $140,000-$180,000 + stock options + benefits/401K/PTO
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
* 5+ years of experience as a Customer Success Engineer/Technical Advisor owning the Post-Sales/Onboarding phase for clients.
* Has experience working within SaaS and/or Ai-ML environments.
* 2+ years of leadership experience
o (This role doesn't require managing/KPIs however, will more so lead/guide PMs & Automation Engineers to help them delivery to the client based on client needs)
* Experienced hands on with Python and/or with other Ai/ML tools, automation tools, RPA, OCR, IaaS, PaaS, etc.
o (This person will not be doing production level code but must have a solid understanding/some hands-on experience from a QA/testing perspective)
* Experienced influencing without direct authority at senior levels of internal and external organizations, as well as strong people and negotiation skills
* Possesses the ability to help give that "light bulb" moment with non-technical clients with technology * Healthcare and/or Revenue Cycle Management background null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.