United Spinal Association Jobs

Software Application Support Engineer, Retail Engineering

Austin,Texas,United States

Software and Services

The people here at Apple don’t just build products — we revolutionize entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Our team is responsible for detecting & supporting IT issues across Apple Retail applications, and is seeking a new support engineer to join us. Do you enjoy solving sophisticated business problems with process and technology? Do you thrive in environments that require multi-functional thinking, collaboration, and innovation? If so, this may be the job for you.

Description

In this position, you will have the opportunity to work collaboratively with multiple support engineers from related but different backgrounds. To be successful in this role, the candidate must be hands-on, proactive, versatile at problem solving, have the demeanor to challenge the norm and have a strong desire to learn and work towards excellence. Apple is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer support. This engineer needs to work closely with multi-functional teams to identify issues and partner with the engineering teams to properly get them addressed. Critical thinking, planning, documenting, and communicating within the team and cross-functionally is critical to the success of the role. Their role will include: Handling Incidents reported by an international user base, triage and prioritize incidents based on the impact. Conducting root cause analysis, logging defects and partnering with engineering teams to prioritize fixes Leading and participating in the development of functional requirements and technical specifications for support documentation & automation. Assisting with the introduction of new products & features launches and its support strategy Collaborating with other specialists on cross functional process improvements. Share on-call rotation with other team members to support apps and services in scope Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week.

Minimum Qualifications

• BS degree or higher in CS or related field

• At least 4 years of experience supporting critical customer-facing systems in Production

• Comfortable with on-call rotations, international travel and weekend coverage

Key Qualifications

Preferred Qualifications

• Past support experience with eCommerce platform or Retail/Payments systems

• Comfortable with Project Management principles, from defining requirements to elaborating a production launch. (D2P & Agile methodology)

• Experience in presenting and distilling complex technical issues in simple terms

• Past experience in documenting & preparing the visualization of large data sets through data analysis tools such as Tableau, or Power BI

• Past Retail Experience is a strong plus

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .