Job Information
Amazon Sr. Product Manager - Technical in Austin, Texas
Description
As a Sr. PM-T within Amazon’s Logistics Insurance & Claims organization, you will own and deliver products and experiences used by internal and external customers for reporting on-road incidents on a global scale. You are the end-to-end owner of your product's vision, strategy, and execution. You will define the product roadmap and bring your vision to life, influencing without authority and driving day-to-day product development from design through to release. Your product requirements are concise, with clear, measurable success criteria. You are an effective negotiator, make smart trade-offs without sacrificing quality, and drive appropriate schedules.
Product management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. You will work closely with business teams, leaders, engineering teams, data scientists and business intelligence analysts to launch new features and experiences. You should be comfortable dealing with ambiguity: we require a strong leader that brings structure and strategic direction to a novel, challenging space. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done. You are comfortable communicating across all levels of leadership, independently representing your assigned products and functioning with a high level of autonomy.
Key job responsibilities
•Manages product lifecycle from conception to release, iteration and maintenance, driving the right product for the customer experience while prioritizing work in backlogs to ensure delivery to expectations.
•Partner with other product managers to deliver a cohesive incident experience from occurrence to resolution for both internal and external customers.
•Act as a subject matter expert, simplifying and streamlining current incident reporting processes under a common strategy. Act as a subject matter expert for on-road incident reporting products and experiences.
•Develop and execute the product roadmap for incident reporting, aligning diverse stakeholders to your vision with consideration to business objectives and user requirements.
•Own the on-road incident intake and reporting space, aligning diverse stakeholders to your vision and roadmap.
•Contribute to engineering discussions around technology decisions and strategy related to your product(s.)
•Collected required data at the first notice of incident (FNOI), enabling downstream processes and connecting existing intake & reporting solutions under a common strategy.
•Accountable for financial, regulatory, and operational risk management related to the product, prioritizing closing any gaps or findings.
• Collaborate with internal customers and key stakeholders, including safety, technical, and operations teams.
•Develop processes with a global mindset, ensuring consistency in the support experience for users. Processes should work for everyone, not just a single region.
Basic Qualifications
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
2+ years of technical product or program management experience
5+ years of product or program management, product marketing, business development or technology experience
Preferred Qualifications
Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools
Experience or familiarity with telematics signals to include creation sources and event detection.
Experience with omni-channel interaction data to include, but not limited to: call center operations and/or digital interaction flow-thru
Experience with logistics incident management, commercial insurance claims, corporate investigations, or similar disciplines.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.