Job Information
Shoals Club Welcome Center Attendant - Shoals Club in Bald Head Island, North Carolina
Position Description Summary
The Welcome Center Attendant is responsible for the professional and timely gatekeeping of the Club's entrance, ensuring only authorized persons are admitted. This is a Seasonal Position.
Role & Responsibilities
Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
Provide immediate attention to all Members and guests upon arrival
Refer to each Member by name with a friendly and outgoing demeanor
Be knowledgeable about Club events, hours of operation, outlet locations, and other general Club information that may be pertinent to Members
Check all ID cards as Members and Employees enter the premises.
Do not allow any unauthorized people into the Club grounds.
Advise management of any complaints as soon as they occur
Keep the Welcome Center and surrounding area clean, organized, and presentable always.
Complete all opening, side, & closing duties, as instructed.
Be detail-oriented and able to prioritize.
Solve problems, work as a team, be a leader, and inspire happiness.
Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of the Shoals Club's mandatory standards of operations.
Qualifications & Education Requirements
Ability to communicate effectively and professionally
Willingness to learn and accept instruction
Be dependable, prompt, and team-oriented
Must possess a positive attitude and good work ethic
High-end customer service experience in a hospitality or private club environment preferred
Other Accountabilities
Because of the fluctuating demands of the Clubs' operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.
Working Conditions
Outdoors, in varying weather
Occasionally Indoors, in Office
Physical Requirements
Regularly required to sit, talk, hear, and use hands
Must be able to sit and stand for long periods of time
Repetitive motions are required
Ability to bend, squat, lift, kneel, and crouch