Job Information
IBM Ceph Support Engineer in Bangalore, India
Introduction
The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.
Your Role and Responsibilities
You will be part of the Storage Development Business of the Infrastructure organization with the following key responsibilities:
Responsibilities:
You will handle the most highly escalated cases by our support/L2 teams to ensure they receive top-level help to provide better customer experience on their most impactful issues.
You will be responsible for providing help to L2 support engineers.
You will be part of Ceph development teams where you must fix customer-reported issues to ensure our customers and partners receive an enterprise-class product.
You will work to exceed customer expectations by providing outstanding sustaining service and ensuring that regular updates are provided to L2 teams.
You will need to understand our customer's and partner's needs and work with product management teams on driving these features and fixes directly into the product.
Required Technical and Professional Expertise
3+ Years of experience working as a support, sustaining or development engineer or directly
related experience.
Linux Storage System administration experience, including system installation, configuration and
maintenance.
Advanced troubleshooting and debugging skills, with a passion for problem solving and
investigation.
Must be able to work and collaborate in a team setting and look to share knowledge with peers.
1+ years of working with Ceph/Openshift/Kubernetes technologies.
Preferred Technical and Professional Expertise
- None
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
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