Job Information
T-Mobile USA, Inc Director, Marketing Strategy, Customer Retention in Bellevue, Washington
Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! At T-Mobile we are customer obsessed with a clear mission to be - The Best in the World at Connecting Customers to their World. On top of offering the best value and best network, we also go above and beyond to create the best possible experiences for our customers. The newly formed Base Management team will be responsible for increasing customer retention and lowering our customer churn rate with innovative strategies to help ensure we win customers for life! This new leader will find opportunities to reduce churn using insights, lead brainstorming and the development of new churn intervention initiatives that complement existing inflight actions across all lines of business to materially improve the customer experience. This in turn will reduce customer churn and enable our long-range business plan outcomes. The director will lead a team that will perform high-level initiative sizing and manage the full backlog of initiatives for the enterprise while working closely with leaders in network, acquisition marketing, retail, care, and all business units. Job Responsibilities: Identify customer pain points and reasons for customer churn, diagnose and analyze potential solutions, and build business cases to present to business unit leaders. Analyze customer insights, specific segments of customers, locations, messaging, customer journeys, and products turning findings into executable plans. Report out on progress, challenges, opportunities, and insights both weekly and as requested by leadership. Prioritize projects across the team, help synthesize information and recommendations. Brainstorm potential initiatives with cross functional leadership. Present initiative concepts and findings, with line of business leaders and teams. Ability to quickly scope an initiative and size it. Lead efforts to analyze and build financial/economic models to develop strategic insights and evaluate business problems. Work Experience: Bachelor's Degree in Finance, Strategy, or Marketing; Masters Preferred. 7+ years management experience in Corporate Strategy and/or management consulting. Experience working in subscription based, consumer or technology business preferred. Solid financial and data modeling skills, process analysis and design experience. Ability to direct and manage highly skilled strategists. Ability to cause stakeholders to take ownership of insights and then assist those owners, often as the primary program director, in driving execution of appropriate actions across all departments of T-Mobile. Knowledge, Skills and Abilities: Ability to communicate effectively across team and organizational boundaries to drive and develop consensus. Strong communication and people skills Agile and Adaptive Listen and understand a variety of points of view balancing concerns with data for better decision making Analytical problem solver; applies multiple technical solutions to application operational problems Collaborative, yet influential Flexible, self-starter, and comfortable working in a rapidly changing environment Desire for a high level of responsibility and ownership and ability to work with minimal supervision Creative problem solver and solutions provider Ability to prioritize multiple projects; detail oriented and organized * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):No