Job Information
Amazon Technical Account Manager, ES - EMEA-ISV in Berlin, Germany
Description
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Key job responsibilities
You’ll build solutions, provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops, brown bag sessions, etc.
A day in the life
Meet our Technical Account Managers:
https://emea-resources.awscloud.com/write-your-own-story/meet-daniel-account-manager-start-ups
https://emea-resources.awscloud.com/write-your-own-story/meet-kejia-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-nataliya-technical-account-manager
About the team
Our team works with ISV (Independent Software Vendors) in Central Europe. Many of our clients operate globally and use cutting edge technologies.
Basic Qualifications
Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
Ability to juggle tasks and projects in a fast-paced environment
Customer obsessed
Preferred Qualifications
Fluency in either one of the languages: Russian/German
Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.
Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP a plus but not a requirement
Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus
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