Job Information
Marriott Practice Director, Ritz Carlton Leadership Center in Bethesda, Maryland
Additional Information
Job Number 25052041
Job Category Human Resources
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)
Schedule Full Time
Located Remotely? N
Position Type Management
POSITION SUMMARY
The Ritz-Carlton Leadership Center (RCLC) is a for-profit, advisory and consulting organization that specializes in customer experience, organizational culture transformation, and service strategy programs. The RCLC offers courses, onsite presentations, and advisory consulting services. The Practice Director is responsible for delivery of all of the RCLC offerings around the world and domestically. This position can be based anywhere in the US near a major airport and reports to the Senior Practice Director of The Ritz-Carlton Leadership Center.
The core responsibilities for this position include:
1) Delivering all Leadership Center offerings as a Trusted Advisor and expert in The Ritz-Carlton
2) Owning client relationships to ensure excellent delivery outcomes
3) Evaluating, designing, developing and piloting new Leadership Center offerings
4) Implementing and adhering to delivery processes that drive predictable business outcomes
5) Exemplifying The Ritz-Carlton best practices and culture in all interactions internal and external
EXPECTED CONTRIBUTIONS
Delivering all Leadership Center offerings
• Delivers with excellence all courses, on-site presentations, consulting, and advisory services around the world
• Acts as Subject Matter Expert and Trusted Advisor on The Ritz-Carlton (RC) best practices, culture, and processes
• Actively seeks feedback from clients on delivery to continuously enhance delivery skills
• Adapts the RC concepts to meet the needs of clients and participates in actively evolving and implementing delivery methods
Owning client relationships
• Maintains client relationships and act as trusted advisor to client during delivery engagements
• Builds knowledge in client’s organization and industry to adapt to client needs
• Recommends and informs clients about all products and services of The Leadership Center, using knowledge of client’s needs to tailor recommendations
• Seeks opportunities to maintain ongoing relationships with clients to build the RCLC book-of-business
Evaluating, designing, developing and piloting new Leadership Center offerings
• Builds new IP for the RCLC by leveraging the methods and IP of the RC
• Listens carefully for gaps in client organizations to inspire the design of new Leadership Center offerings
• Works with the Leadership Center team to design and develop new Leadership Center offerings
• Pilots new offerings with Leadership Center focus groups and best clients
Implementing and adhering to delivery processes that delivery predictable outcomes
• Ensures that all delivery processes are adhered to at all times including billable expense processes, dispatch, and pre-sales
• Assists in building scorecards, new processes, and innovations that allow the delivery team to be more efficient
• Participates in delivery program reviews that allow for best practice sharing across the team
Exemplifies The Ritz-Carlton and maintains deep knowledge of the best practices, operations and methods of the RC
• Is a definitive example of a Ritz-Carlton Lady or Gentleman and using those principles to drive all interactions in the business
• Has deep knowledge of the methods, practices, and operations of the RC
• Uses this knowledge to shape all of the delivery for the RCLC as a trusted advisor on the brand
CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE
Required Experience
• Bachelor’s degree and 8 years of progressive work experience or high school diploma and 12 years of progressive experience on-property with The Ritz-Carlton
• Ritz-Carlton specific hotel experience
• Previous experience presenting ideas and concepts to large groups both peers and/or external groups
Personal Competencies (Knowledge, Skills, Abilities & Other Attributes)
• Outstanding written and verbal communications including public presenting
• Excellent interpersonal skills and ability to interact and communicate effectively with both hourly and management levels
• Mature, self-directed, poised individual who can interact with senior executives with self confidence
• Collaborative, team player
• Displays humility and servant leadership
• Excellent organizational skills in order to service many clients at one time
• Works well under pressure
• Self-directed
• Excellent problem solver
• Ability to travel up to 85% of the time (domestic and international travel)
• Must possess and maintain a current Passport
The salary range for this position is $125,600 to $169,700 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.