Job Information
General Dynamics Information Technology Systems Administrator Senior in Bossier City, Louisiana
Req ID: RQ178783
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Secret
Job Family: Systems Administration
Skills:
Automatic Call Distribution ACD System,Computer Literacy,Computer Systems
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Systems Administrator Senior you will help ensure today is safe and tomorrow is smarter.
HOW A SYSTEMS ADMINISTRATOR SENIOR WILL MAKE AN IMPACT:
Investigate service disruptions and customer reported incidents involving ACD and Conversational AI platforms.
Engage with customers to develop and implement solutions to desired program configuration changes in the inContact platform
Generate and maintain internal documentation as required.
Perform advanced troubleshooting efforts including, but not limited, to Studio and other third-party integrations.
Contribute a highly collaborative environment that values speed and quality and perform feature development within sprints to support the high company standards.
WHAT YOU’LL NEED TO SUCCEED:
Technical Training, Certification(s) or Degree, 3+ years of relevant experience.
Experience with or knowledge of NICE CXone Platform and ServiceNow
Strong organization and time management skills while working in a rapid software development environment.
Must be able to identify and learn new technologies quickly
US Citizenship Required
Ability to obtain Secret clearance
Preferred Qualifications:
- 2+ years of experience with NICE CXone platform
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $72,250 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.