Job Information
University of Colorado Operations Manager, BOLD Center in Boulder, Colorado
Operations Manager, BOLD Center
Requisition Number: 57722
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 17-Jul-2024
Date Posted:
Job Summary
The BOLD Center is seeking applicants for the Operations Manager ! This full-time university staff position is critical to the mission for the BOLD Center by providing operational oversight and administrative support to students, staff, faculty, and visitors. Working with the BOLD Director, this position manages the day-to-day operational functions of the Center, which includes, but is not limited to, oversight of front desk operations, overall BOLD Center space management and oversight, room reservations, purchasing and maintaining inventory, supporting event logistics, along with select fiscal and human resources functions. This role will oversee a team of student employees and provide administrative support to the director and others assigned.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are
The Broadening Opportunity through Leadership and Diversity (BOLD) Center is part of the College of Engineering and Applied Sciences (CEAS) commitment to cultivate community, belonging, and an inclusive and equitable education environment for students. Our staff engages students with academic, cultural, social, professional, and leadership experiences to enhance their skills and preparedness to implement engineering and social solutions in an increasingly complex and diverse world. Our scholarship programs and student societies incorporate mentoring and meaningful engagement with alumni and industry partners.
What Your Key Responsibilities Will Be
Business Operations:
Oversees BOLD Center space management, ensuring all BOLD spaces and storage are kept clean, organized, and welcoming. Responsible for functional and decorative signage and wayfinding in the BOLD Center.
Assesses current space needs and makes recommendations to the BOLD Center Director on ways to improve space usage. Implements approved space changes.
Manages the front desk and serves as first point of contact for students, parents, faculty, staff, and visitors, and resolves issues that student employees cannot settle. Staffs the front desk during regular business hours when student employees are not available.
Reserves event space and coordinates catering for events.
Develops and maintains operational procedures such as front desk, scheduling, supply ordering, and other administrative functions. Creates and updates training materials for front desk procedures.
Analyzes internal processes, researches possible solutions, and recommends and implements procedural or policy changes to improve operations.
Serves as parking, key/access, phone, facilities, and technology liaison.
Manages maintenance of office equipment, office furniture, IT infrastructure, etc.
Advises employees and students on mail services, including shipping and receiving packages, and interdepartmental mail. Manages BOLDs mail distribution.
Manages BOLD Center email accounts, calendars, employee contact lists, and room reservations.
Oversees organization and maintenance of digital files on BOLDs shared drive and SharePoint.
Showcases BOLD Center space and services to prospective student visits/tours when needed, following protocols/procedures set by the BOLD Center Director.
Performs additional duties as assigned by the BOLD Center Director, including supporting priority action items and special projects.
Student Employee Supervision:
In collaboration with the HR Service Center and CEAS HR team, ensures that all student payroll, hiring, and terminations are processed accurately.
Communicates campus student employment and CEAS HR policies and procedures to BOLD staff related to creating student job postings, conducting interviews, hiring, onboarding, and training of new student employees.
Supports supervisors in approving purchasing and travel expense reports for their student employees.
Recruits, hires, trains, and schedules student employees. Manages a team of student employees who assist with administrative responsibilities, maintenance of common areas, and front desk operations.
Ensures that student employees can showcase BOLD Center space and services to prospective student visits/tours when needed, following protocols/procedures set by the BOLD Center Director.
Identifies the developmental needs of student employees and coaches them to help improve their knowledge and skills.
Approves timesheets and time-off requests for student employees.
Collects student staff availability each semester to design and implement the front desk staffing schedule.
BOLD Financial Management:
Administers and manages budget and expense tracking functions for BOLD, including running financial reports in CU-DATA system and regular reporting to BOLD Leadership.
Ensures appropriate allocation of expenses and transactions.
Ensures the BOLD student society members and student employees are following all fiscal policies and procedures, including travel expenses and procurement card charges, including Center for Student Involvement (CSI) protocols.
Provides training and support for appropriate purchasing and travel card usage and expense reporting for BOLD student employees and student societies.
Attends regular campus and college fiscal trainings and meetings to know the latest policies and procedures.
Uses CEAS Financial Services Center (FSC) forms and processes to purchase supplies, equipment, and furniture for BOLD.
Requests the set-up of new cardholder accounts and has responsibility for keeping cardholder records accurate for new and departing student employees.
Communicates procurement deadlines, provides reminders, and follows-up with BOLD employees as needed.
Program & Project Management:
Researches and identifies high-impact practices for STEM student success and the cadence of academic services offerings.
Supports learning outcomes and program assessment efforts central to academic services.
Oversees the scheduling and space management for BOLD programming.
Assists in promoting BOLD services, programs and resources.
Manages the attendance database by creating events, running participation reports, and identifying engagement themes.
Supports cultivation of academic partnerships and collaborations on academic programming with other academic units in CEAS.
Manages operational calendar in collaboration with the leadership team.
Other:
Supports new BOLD staff setup and onboarding, in collaboration with the supervisor.
Works closely with CEAS Human Resources and Communications teams to ensure all internal and external directories and organizational charts are current.
Stays apprised and current on relevant University and State of Colorado policies and procedures.
Participates in professional development activities and serves on unit, college, or campus committees as applicable.
Undertakes other duties and responsibilities as assigned.
What You Should Know
This position is expected to be in-person.
What We Can Offer
The starting salary range for this opening is $60,000 - $67,500. Relocation assistance is available within department guidelines.
Benefits
The University of Colorado offers excellent benefits (https://www.colorado.edu/jobs/benefits) , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder (https://www.colorado.edu/about) .
Be Statements
Be supportive. Be engaged. Be Boulder.
What We Require
Bachelors degree and three year of professional administrative and/or operational support experience in higher education.
An equivalent combination of education and experience may substitute.
Able to work 100% time in-person and on-campus.
What You Will Need
Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
Good organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Outstanding customer service skills and experience delivering customer service to a diverse customer base.
Ability to work independently, as well as on a team.
Ability to multi-task multiple projects.
A willingness to learn and interest in working with technology-based tools and systems.
Sensitivity to and appreciation of cultural, political, geographical differences with the ability to work well with faculty, staff, and students from around the world.
Willingness to work in an environment which may demand some flexibility or evening/weekend work.
Special Instructions
To apply, please submit the following materials:
A current resume.
A cover letter that briefly describes how your background and experience align with this position.
We may request references at a later time.
Please apply by July 17, 2024 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs (https://www.colorado.edu/jobs/) .
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Operations-Manager-BOLD-Center/57722 (https://apptrkr.com/5379380)
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The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.