Job Information
Marriott Porter in Brisbane, Australia
Additional Information
Job Number 25020470
Job Category Rooms & Guest Services Operations
Location The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Brisbane%2C%20111%20Mary%20Street%2C%20Brisbane%2C%20Queensland%2C%20Australia%2C%204000)
Schedule Part Time
Located Remotely? N
Position Type Non-Management
COMPANY
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for a Concierge to join our dedicated team at The Westin and Four Points by Sheraton Brisbane
Be where you can do your best work, begin your purpose, belong to an amazing globalteam and become the best version of you.
Role Overview:
As the Concierge , you are the face of guest service, providing personalized assistance and recommendations to ensure guests have an exceptional stay. This role is focused on creating memorable experiences by catering to guests need, such as arranging reservations, transportations, or tours, and offering expert advice on local attractions, events, and venues. The Concierge is a key resource for guests, delivering tailored solutions with professionalism and efficiency, while maintaining strong relationships with local businesses to provide exclusive services and opportunities.
Key Responsibilities:
Make sure our guests always get a warm welcome and a sincere farewell from you and your team
Support any needs at the concierge desk or the door while ensuring the lobby and driveway areas look great
Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognize and record guest preferences
Resolve guest issues and use their feedback to improve guest satisfaction
Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
Make great guest relationships in a very short space of time
Effortlessly meet the diverse cultural needs of guests from around Australia and the world
About You:
High School diploma / qualification – university degree would be great but not essential
At least 1 -2 years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline
Fluent English and local language is essential, any additional other languages would be great
At least one years’ supervisory experience or equivalent combination of education and experience
Benefits
The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
‘Great places to work’ certified
Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.