Job Information
Kuehne+Nagel Air Logistics Customer Care Specialist in Bucharest, Romania
If you wish to further develop your career with one of the most successful logistics organizations we are looking for a new Customer Care Specialist. This is an excellent opportunity to join our Air Logistics team.
Your Role
As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of support while also driving commercial opportunities to maximize our business growth.
This role requires a strong passion for delivering customer excellence and your dedication to go above and beyond to satisfy the customer’s needs will be the key to your success!
Your Responsibilities
Acting as the first point of contact for our customers and partners in the air freight sector
Independently processing customer inquiries and creating offers + monitoring and follow up to ensure quotations are accepted and closed
Controlling order processing in our system: from order acceptance to document checking and billing, FSL closure and other relevant reporting
Tracking and monitoring transport orders in order to provide proactive updates to the customers
Acting as an inside sales person, working in close cooperation with the Operational Care Center and other internal stakeholders or with field sales and with carriers (airlines)
Monitoring client’s volumes and identifying when customers are up or down trading and acting accordingly
Identifying and pursuing possible opportunities to up-sell
Documenting, resolving, analyzing all complaints, then identifying, sharing + eliminating root causes
Ensuring delivery against financial targets + strategic objectives
Your Skills and Experiences
We are looking for people with 3+ years freight forwarding experience, strong knowledge of Air Logistics (import and export) processes, as well as:
Excellent communication skills both written and verbal
Exceptional attention to details
Ability to support and communicate with internal stakeholders to ensure satisfaction and service excellence
Accountable for results, strives to meet and exceed expectations
Self-starter with good judgment who can proactively manage up where appropriate
Strong time management, prioritization and follow-up skills
Well organized and being able to track the progress of daily tasks or the ongoing projects
Positive work ethic and attitude
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.