United Spinal Association Jobs

Location : Váci Greens

Grade : GSR 6

Full-time

The Senior Associate, HR Shared Service guides employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. His/her goal is to ensure an excellent customer experience, which includes phone and chat support, transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care.

• Supporting employees and dependents, managers, HR management, government agencies and applicants.

• Accurately completing transactions, understanding the customer’s questions and issues, advising them in a professional way and handling their queries in a timely mannerutilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials

• Creating employment related documents that support the regulations of the country-specific legal environment

• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application

• Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)

• Increase HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality.

• Escalate customer requests in a timely manner when additional research or analysis is necessary.

• Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together.

• Initiating and leading process improvement projects to release capacity for the incoming new processes

• Any other duties as required by the line manager

Desirable skills:

• Knowledge and understanding of various HR processes

• Continuous improvement

• Effectiveness (First time through)

• Effective customers recovering

• Negotiation

• Provide HR counseling to customers

• Active Listening

• Working interregional

• Flexible to scheduling changes and time zones

• effective decisions making

Professional background:

• Desirable Bachelor’s Degree preferably in Human Resources, Business Administration, or other related fields

• Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR

Key abilities:

• Speaking English and German fluently

• Communicating effectively on phone and in e-mail as well

• Paying attention to details related to employee questions and data accuracy

• Showing flexibility with staff scheduling and time zone differences

• Proficient/intermediate understanding of MS Excel and Word

Requisition ID : 31916