Job Information
Spectrum Health and Human Services Clinic Office Manager I in Buffalo, New York
Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
Full-time: 2412 Seneca Street, Buffalo, NY
SUMMARY OF POSITION FUNCTION:
Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.
MAJOR DUTIES AND RESPONSIBILITIES:
Knowledge and demonstration of agency core values in day-to-day activities
Exemplifies the criteria for a high performing team member and the values that support trust, interdependencies and teamwork.
Consistently maintain a neat, organized work environment
Processes Intakes, scheduling, and filing
Schedule preparation to include authorization verification, copay/private fee amounts, client balances and troubleshooting billing/insurance inquiries
Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews
Reconciliation and posting of all client payments
Processing of client records, including admissions and discharge
Oversight of other Office Staff with day-to-day tasks & delivers effective supervision to direct reports
Delivers exceptional customer services and assists with resolving client grievances
Constant direct communication with Manager of Support Services
Works with clinic leadership to ensure strong communication and teamwork between the front office and clinical team.
Answers telephone and directs calls to the appropriate person
Attends required trainings and office manager meetings. Contributes to meetings with process suggestions and/or opinions.
Composes and prepares routine correspondence for signature
Establishes and maintains confidential files and records
Proofreads work and corrects grammatical, punctuation and spelling errors
Maintains calendar and staff schedules; ensuring adequate site coverage during all hours of operation and covers when necessary
Sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items
Attends departmental meetings; takes notes and prepares/distributes meeting minutes
Orients new personnel to agency’s policies and procedures
Orders and maintains office supplies and equipment
Operates office machines and instructs others in the operation of same
Other Duties as assigned
SKILLS/COMPETENCIES:
Ability to generate standard business letters, forms, contracts, proposals, presentations, etc. Strong understanding of and ability to use internet search engines
Excellent interpersonal skills and communication skills both verbal and written
Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills
Ability to handle multiple tasks
Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.
Ability to operate office equipment
EDUCATION REQUIREMENTS:
High School Diploma or equivalent
EXPERIENCE:
Three years work-related experience. Previous supervisory experience preferred
Must possess valid Driver’s license and ability to travel between locations if needed.
COMPENSATION: $20.08/hr - $25.60/hr