Job Information
Mousetrappe Media Production - Service Desk Technician in Burbank, California
Media Production: Service Desk Technician
(media pipeline and systems support)
Mousetrappe is seeking a Service Desk Technician with excellent problem-solving, communication, and interpersonal skills to join the Media Pipeline and Systems team. The ideal candidate will successfully demonstrate patience, a positive, customer-friendly attitude, and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software, and networking systems being supported in the production of media.
Responsibilities
Act as Primary Contact for all Level 1 Incidents including:
Installation, configuration, and maintenance of employee computers and laptops
Microsoft Office support
Outlook Email & Calendar issues
WIFI Network connectivity issues
Software Installation & Configuration using PDQ Deploy and GPO policies
Hardware issue support
Password resets
Printer support
PC/Mac End User Support
Configure new hire computers and workstations (profile creation, software installation, binding to active directory)
Logging equipment in Snipe-IT Asset Inventory System.
Performing LTO tape backups and recovery
Troubleshooting hardware and software issues
Business Application Support
General support for all business applications including Zoom, Slack and Microsoft office
Creative Application Support
Adobe Creative Cloud
Autodesk Maya
Cinema 4D
Thinkbox Deadline
Help Desk Phone and Video Chat Support
Answering support channel or e-mail inquiries and troubleshooting and managing hardware, software or network problems
Conference Room AV Support
Familiarity with Conference Room A/V Equipment
Experience & Skills
Experience working with Microsoft 365, OneDrive and Zoom. Experience with any or all a plus: Cinema4D, Active Directory, NIM, Shotgun, Deadline, Touch Designer, Vive/Oculus, Unity, Rsync, Python, JavaScript, Redshift
Understanding of basic IAM services such as Active Directory and Azure
Understanding of SSO, MFA, and basic Networking concepts
Ability to aid in the creation and development of Knowledge Base Articles
Knowledge of traditional television and film production and post-production
Knowledge of ITIL/ITSM best practices
Education background is open to all levels
Proven written and verbal communication skills
Highly organized with prior experience maintaining and organizing technical solutions
2-4 years previous work experience
Comfortable with various hardware and software related tasks
Must be local to Los Angeles, limited remote work available.
Extension Certificates and Community College are welcome to apply
About Us:
Mousetrappe is on the cutting edge of multi-media production, working with top theme park and cultural experiences to produce state of the art content around the world for everything from theme parks to museums to live entertainment. We do this by amassing teams of creative, inspiring, hard-working, and focused people who believe in the power of storytelling to bring life and dimension to otherwise static experiences. Our culture is based on collaboration, creativity, performance and having a positive impact not only for our clients, but the people who experience our work firsthand as theme park goers, museum aficionados, thrill seekers and more.
No agencies and no calls please. Do not send duplicate applications, samples, or emails through our website. Due to a typical large volume of responses, only candidates under consideration will receive reply. To all others we appreciate your interest and thank you in advance.
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