Job Information
Grundfos Customer Sales and Support Center Front Line Representative IND - EMEA in Cairo, Egypt
Customer Sales and Support Center Front Line Representative IND - EMEA
Application deadline:
Workplace: Onsite Position
Job Location (Short): Cairo, Al Qāhirah, Egypt
Contract Type: Full-Time
Employment Type: Regular
The team is dedicated to supporting customers and support issues such as technical support, dimensioning of pumps, quotes in the Grundfos portfolio.
You will also be working in conjunction with the Local CSSC companies, actively contribute to an efficient, productive, and collaborative CSSC Hub team, delivering world class customer services through various communication channels
Your main responsibilities :
Provide commercial and technical advice on customer enquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc.
Create and optimise request tickets, such as RFI (request for information), RFQ (request for quotation), RFO (request for order), and RFC (request for complaint) for own processing or for forwarding to the back office/regional hub, if the task exceeds 20 minutes
Create professional offers and quotations according to the customer requirements
Track offers and quotations according to sales guidelines.
Follow up on pre-defined customer interactions within set SLA
Provide pricing and delivery information as requested
Identify new business opportunities and share any potential with a nominated colleague(s)
Create, delete and maintain customer contact data in the SAP CRM system
Enter, check, or release incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
Contact customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
Ensure customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with external Sales, finance, and supply chain.
Assist customers with order progression and supply chain issues.
Record and action requests for customer product returns.
Promote digital tools towards customers using templates (Chat, GPC, MyGrundfos, Extranet, etc).
Follow all local guidance in relation to quality, environmental, sustainability, health, and safety.
Your required skills and experience include:
Ideally an Associate’s or bachelor’s Degree within Customer Services or engineering or equivalent work experience (minimum 1-3 years)
Good knowledge and proven experience of customer Services, relevant administrative experience, organizational skills & accountability with the customer
Good knowledge of our business structure, processes, products, and key market needs to create a good customer centric experience.
Current with relevant technology and trends and applications.
Good communication and networking skills together with the ability to build positive and trusting relationships with both internal and external stakeholders.
Good written and spoken English.
Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people)
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.