Job Information
CNO Financial Group Manager, Account Management - REMOTE for US Based Candidates in Carmel, Indiana
Salary Range : $102,600 - $154,000 Annual
Job Details
The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible.
Optavise, a CNO Financial Group Company is seeking a Manager, Account Management to build, train, develop, and motivate a team of Account Management professionals. This person will be responsible for the team who will create and maintain long-term, trusting, customer relationships with Optavise clients. The Manager is responsible for seeing that each teammate is successful in achieving their objectives and is building towards the next step in their career.
As a Manager, Account Management, your responsibilities will include:
Manage Optavise Account Management Associate resources to ensure that they are successfully delivering on their role's responsibilities.
Ensure Client retention and renewals meet Optavise goals.
Identify clients who are believed to be "at-risk", inform other appropriate resources within Optavise, and work to put a remediation plan in place immediately.
Ensure Client utilization of Optavise Advocacy & Transparency services meet Optavise goals.
Support achievement of PPI target goals with Optavise clients.
Involve appropriate Optavise Sales, SME, Implementation, or Delivery resources in relevant meetings and communications.
Involve the Client’s Broker/Consultant in relevant meetings and communications.
Track to ensure that the client’s key objectives are being met.
Scope, draft and facilitate completion of contractual documents necessary to expedite booking orders, billing, implementation and renewal of products and services.
Ensure that Salesforce is a sole source of truth for Sales data.
The Manager, Account Management position is well-suited for you if you:
Utilize strong knowledge of the healthcare and benefits space to provide expert advice and guidance to clients and their brokers.
Lead, manage, and grow an account management team to ensure optimal performance and client satisfaction.
Act as a point of escalation when issues arise with clients, promptly addressing and resolving them.
Analyze key performance indicators (KPIs) that drive client success and direct team members to achieve these measures.
Consult with clients to understand their strategy and objectives, providing tailored solutions that align with their goals.
Demonstrate solid organizational skills by effectively prioritizing tasks, scheduling appointments, managing time, and meeting deadlines.
Communicate effectively through written and oral channels, utilizing negotiation and interpersonal skills to build strong client relationships.
Display attention to detail and a results-oriented mindset, working with a sense of urgency to achieve desired outcomes.
Apply strong problem-solving skills to identify and implement solutions that address client needs and challenges.
Understand the strategy and objectives of Optavise and translate them into actionable activities that contribute to personal and corporate goals.
Successfully manage multiple tasks and responsibilities, effectively balancing competing priorities.
What you’ll need:
Bachelor’s degree or 8 years of directly related experience.
5 years of proven client-focused experience in the benefits, brokers, benefits administration and/or health care industry.
4+ years in an Account Management role in the Healthcare/Benefits industry, working with our target market.
Previous experience leading a team of sales professionals that support large or complex clients in the employee benefits space.
What will set you apart:
- Bachelor’s degree in a business or healthcare related major.
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
medical insurance
dental insurance
vision insurance
401(k) retirement plan with company match
short-term & long-term disability insurance
Paid time-off and corporate holidays,
paid parental leave
company paid life insurance
Click on this link for additional information.
CNO embraces flexibility and encourages you to work where you’re most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office.
Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours.
All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States.
Optavise is a trusted benefits partner for business owners and human resources professionals who work hard to build and maintain a healthy, happy workforce. Through Optavise’s cohesive suite of products and services, we guide employers and employees through their healthcare choices to help reduce costs and increase benefits engagement. We streamline administration for employers and educate employees about benefits and care options, making it easy for them to choose and use their benefits wisely. Optavise provides a first-of-its-kind benefits solution, including:
Benefits administration technology for a streamlined enrollment process
Customizable selection of voluntary benefits that employees want and need
Year-round benefits education, communications and advocacy to inform and empower employees to become better healthcare consumers
Expert resources, helping employees maximize their benefits and make more informed choices for themselves and their family members.
Our goal is to help people make good healthcare decisions. By simplifying administration and making benefits easier to understand, we help drive employee engagement and satisfaction, and save employers time and money.
Optavise is the worksite marketing brand of CNO Financial Group. CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.
We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.
At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.
If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Compensation
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
ReqID : JR168349
Job Type : Full time