Job Information
United Musculoskeletal Partners IT Support Engineer II in Carrollton, Texas
DESCRIPTION
As an IT Support Engineer L2 at United Musculoskeletal Partners (UMP), you’ll be a part of a collaborative team that is hyper-focused on providing a superior computing environment to our over 60 Care Centers and nearly 2,500 clinical and administrative staff. While your first job will be to support our end users as part of a highly collaborative swarming support model you’ll also have the opportunity to participate in a wide variety of projects such as building out new Care Centers, participating in M&A activity and improving our desktop automation services.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
Provides coverage of IT Support phone queue during normal business hours.
Responds to and resolves escalated support requests across a wide variety of issues including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon, meraki networks and others
Adheres to established SLAs around incident resolution and escalation
Assists with contributing new solutions to the knowledge base
Participates in a 24x7 on call rotation as an escalation point for critical issues and off hours support
REQUIREMENTS
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
Provides coverage of IT Support phone queue during normal business hours.
Responds to and resolves escalated support requests across a wide variety of issues including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon, meraki networks and others
Adheres to established SLAs around incident resolution and escalation
Assists with contributing new solutions to the knowledge base
Participates in a 24x7 on call rotation as an escalation point for critical issues and off hours support
Basic knowledge of networking and system administration tools and practices in a support capacity
Customer Service oriented with a focus on professionalism and customer satisfaction.
Detail oriented, natural ability to pay close attention to details
Willingness to come in and take ownership of various technology platforms and recommend procedural requirements and supporting documentation
Demonstrate strong interpersonal, analytical, and problem-solving skills
Proven collaboration skills, works with a sense of urgency, and prioritizes action items
Ability to work independently in a fast-paced environment
Ability to travel to work with practices when required
QUALIFICATIONS
Associates Degree in information technology or related field and at least five years of related experience or equivalent combination of education and work experience
Certifications and ServiceNow experience are not required but are a plus
Superior listening as well as written and oral communication skills
Willingness to roll up your sleeves and be as hands on as necessary to get the job done in a collaborative, high energy environment
Company: United Musculoskeletal Partners
Job Type: Full-time
Address: 4780 N. Josey Lane, Carrollton, TX, 75010