Job Information
American Express Projects & Capabilities Coordinator in CDMX, Mexico
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for managing all the capability projects for the Internal Acquisition Team. Capable of researching and implementing the most impactful projects to improve the customer journey and improve the acquisition.
In terms of project management, the role is to own and deliver internal projects including implementations for key strategies, so that we deeply understand the needs, manage the expectations and successfully deliver what the area requires to improve their customer experience.
-Customer first- a proactive, “service-first” attitude combined with superior interpersonal, presentation and stakeholder management skills
-Strategic thinker and commercially astute- understand clients' business drivers - come up with new ways they can use apply our solutions.
Responsibilities:
-Identify resource requirements, project impact and timelines, and risk analysis within the team on all online capability's projects.
-Responsible for maintaining communication and alignment with key members of the acquisition, tech and product teams, as well as global product stakeholders to inform of any changes in project scope from the business partner, or risk to meeting deadlines, through real-time daily reporting.
-Responsible for developing and maintaining appropriate relationships within the acquisition and operations group and across the company as needed so they become a reliable resource for getting project updates
-Coordination of implementation projects from beginning stages to completion
-Coordination with project teams for visibility and project timing while providing daily/weekly reporting of project progress and deliverables
-Gather requirements for all new initiatives and identify dependencies
-Demonstrate a clear understanding of the digital capabilities’ requirements outlining the marketing deliverables necessary to support the channel managers or campaign needs
Mandatory Qualifications:
Advanced English
Leadership
Problem solving
Analytical skills
Time management
Project management
e-Commerce
User experience
Digital projects experience
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Sales
Primary Location: Mexico-CDMX-Mexico City
Schedule Full-time
Req ID: 24011497