Job Information
Wells Fargo Senior Fraud & Claims Operations Representative in CHARLOTTE, North Carolina
About this role:
Wells Fargo is seeking Senior Fraud & Claims Operations Representatives in Customer Fraud Detection as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity
Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions
Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
Provide subject matter knowledge and interpretation of procedures to less experienced staff
Interact with fraud and claims functional area on a wide range of information as well as with external customers
This position is 100% Phone Support
Required Qualifications:
- 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Customer service skills with the ability to make both outbound and inbound phone calls
Experience processing items high production call volume
18+ months of fraud investigations experience
Strong analytical skills with high attention to detail and accuracy
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to read, analyze, and interpret documents/reports
Ability to communicate confidentially and professionally
Experience developing partnerships and collaborating with other business and functional areas
Excellent verbal, written, and interpersonal communication skills
Job Expectations:
Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted
This position offers a hybrid work schedule and will only consider the location listed.
This position is not eligible for Visa sponsorship.
Job posting may come down early due to volume of applicants
Work Location:
8740 Research Drive, Charlotte NC 28262
Required location(s) listed above. Relocation assistance is not available for this position.
Schedule:
After training, the schedule will be Monday-Friday 12:00pm-8:30pm EST.
Schedule subject to change based on business needs and will fall into the hours of operation (8:00am-8:30pm EST).
Training:
- Training will be (3 weeks paid) from Monday-Friday; 8:00am-4:30pm EST.
Posting End Date:
18 Jul 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Company: WELLS FARGO BANK
Req Number: R-381905
Updated: Mon Jul 01 02:53:17 UTC 2024
Location: CHARLOTTE,North Carolina