Job Information
Kuehne+Nagel Sea Logistics Customer Care Specialist in Chiang Mai, Thailand
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Your Role
You will support customers by providing helpful information, answering questions, and responding to complaints. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services and features.
Your Responsibilities
To drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits and pro-actively advising and consulting to ensure customer satisfaction.
To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify and enter customer orders into the operational execution process.
To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
To document, resolve, analyze all complaints and then identify, share and eliminate root causes.
To create, review and refine customer reports.
To ensure delivery against all financial targets and strategic objectives.
Your Skills and Experiences
Over 2 years experience as Sea Logistics Customer Service
Good command of English
Excellent service mind and problem solving skills
Being able to complete the job within timeline
Good communication skills
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.