Job Information
American Library Association IT Support Specialist in Chicago, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11950321
IT Support Specialist
The American Library Association seeks an experienced Support Analyst for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation of personal computing environments and enhancing support services to optimize user experience.
Under the supervision of the Director of Infrastructure, this position is responsible for
- Providing end-user support: Assisting with personal computing devices, applications support, and maintenance and support of AV equipment in ALA headquarters office.
- Diagnose and resolve hardware/software issues: Ensure minimal disruption to productivity.
- Install/configure OS, applications, and peripherals: Maintain device functionality.
- Perform system upgrades/updates: Optimize performance and security.
- Troubleshoot network connectivity: Collaborate with IT team members for complex networking issues.
- Documentation: Maintain accurate records of resolutions and activities.
- Implement IT policies/procedures: Ensure compliance and standardization.
- Stay updated on emerging technologies: Remain informed for effective support.
This is a regular full-time position based in our Chicago office.
ALA staff are currently working on a hybrid schedule, based on individual managers discretion and the nature of the position. Please note that although we have a telecommuting policy for our employees, we do not have any truly remote positions in states outside of our workplace sites.
This position is required to be onsite as part of our ongoing commitment to customer service for our staff.
ALA currently requires that employees be fully vaccinated as defined by the Centers for Disease Control and Prevention (CDC). Proof of vaccination will be required on or before the start date.
All offers of employment are contingent upon satisfactory completion of a background check and proof of your eligibility to work in the United States.
Starting Salary: Negotiablefrom the low 70s based on relevant experience. ALA has an excellent benefits package, including flexible work schedules, medical, dental, generous paid vacation, a retirement annuity, and a 35-hour work week. You may also qualify for the Public Service Loan Forgiveness Program (PSLF).
FOR CONSIDERATION:
Apply online including a cover letter and resume.
Or
Send resume and cover letter to:
American Library Association
Ref: supporttechIT
Email:<mpullen@ala.org>
The American Library Association is an equal opportunity employer: Disability/Veteran.