Job Information
Ohio State Job Bank Service Desk Supervisor in CINCINNATI, Ohio
UC Health is hiring a Full Time Service Desk Supervisor for the IS&T Department Supervise and oversee the daily operations of the IS&T department, ensuring the efficient and effective use of technology to support UC Health's mission. This role involves managing a team of IS&T professionals, coordinating with other departments, and implementing IS&T policies and procedures to enhance patient care and administrative functions. Works independently with little to no direction. This description is only a summary of some of the typical functions of the role. It is not an exhaustive list of all possible job responsibilities and tasks, qualifications, skills and duties, any of which might differ or be modified at any time. About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.Education and Certification:
- Minimum Required: Associate's Degree* in Computer Sciences or similar.
- Preferred: Bachelor's Degree in Computer Sciences or similar.
*2 Years equivalent experience can substitute for a Associate's Degree plus 5 years working experience (7 years total). Technical Skills & Experience:
- Communication: Clear verbal and written instructions.
- Decision-making: Critical thinking for quick decisions.
- Interpersonal Skills: Building strong relationships.
- Adaptability: Adjusting to changing situations in a fast-paced environment.
- Time Management: Prioritizing tasks efficiently.
- Conflict Resolution: Maintaining a positive work environment.
- Cooperation: Fostering a collaborative environment.
- Mentorship: Guiding and mentoring team members.
- Positivity: Motivating a team.
- Willingness to Learn: Seeking self-improvement opportunities.
- Strong knowledge of IT systems, networks, and software.
- Preferred experience in a similar supervisory role in healthcare.
Availability and Flexibility:
- On Call Required.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment.Operational Responsibilities
Ensures customer satisfaction with IS&T infrastructure components within UC Health,