Job Information
Nike Nike Retail Trainer in Ciudad de México, Mexico
WHO ARE WE LOOKING FOR?
We’re looking for a Retail Trainer who is responsible for driving the retail training vision for their District, focused on arming store leaders with the tools and training needed to further invest in their athlete teams. Our best NAX Trainers are the subject matter experts (SME) for training in their district. They educate and inspire our store teams through engaging, informative, hands-on, educational moments that teach teams how to use premium service to deliver Nike products.
WHAT WILL YOU WORK ON?
We understand that our products only come to life for consumers when well-trained teams deliver quality service interactions. We empower others not to know everything, but with the skills to be able to navigate a consumer seamlessly through any situation with confidence. Service excellence is the name of the game, and we play a meaningful role in ensuring the success of the team, the business, and the brand. After all, it’s leaders like you that make Nike the #1 Sports Brand in the World.
You will:
Proactively seek out district business objectives and offer insights on training strategies for store leadership
Utilize train-the-trainer approach to prepare store leaders to drive ongoing learning on subjects ranging from retail and sales floor leadership to Nike Products & Services.
Provide feedback in the moment to athletes & leaders on service behaviors and product knowledge
Monitor store-level progress toward priorities by tracking and reporting key training metrics
Be a change champion. Solicit feedback and be known for providing detailed and useful feedback on behaviors
Serve as an ambassador of Nike's heritage and values within both the Nike organization and the community
Demonstrate a high sense of ownership and accountability for your role and your team
WHO WILL YOU WORK WITH?
We’re the training experts in our District, reporting up to the Retail District Director (RDD). We visit stores throughout the District regularly and provide training to each store’s leadership team. We will also partner with the NEXT Program Manager to curate and fine tune the content we deliver to the field.
You will:
Visit stores regularly while leading or supporting all needed training for store and district priorities
Coordinate, lead, and support the delivery of onboarding training for new employees and leaders
Create feedback loops for store teams in your district to share wins and opportunities for product and service training
Monitor store KPIs to inform training needs, including consumer feedback and sales metrics
Lead and support special trainings in market, including new store openings, all-store meetings and district meetings
WHAT YOU BRING TO NIKE:
3 years' retail experience, including 1-year training experience
Experience in delivering premium consumer experience
Experience in coaching and counseling employees
Retail Leadership experience preferred
Bachelor’s Degree in related discipline preferred
1 year of additional relevant experience in lieu of a degree
Proficiency with virtual platforms preferred. (ex. Zoom)
Ability to communicate in English
Ability to work weekends, evenings, and holidays as needed
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.