Job Information
TEKsystems Helpdesk Support Technician in Cockeysville, Maryland
Description:
This person will be responsible for taking tier1 and escalated tickets from the Tier I analysts. This issues will vary but will require more technical knowledge around server related issues:server configurations, remote desktop issues and some virtualization issues as well (they will learn more about this) There will be some basic networking issues in there as well so being able to understand that will be critical. This person must be able to multi-task as well since they will be dealing with various level of issues all at once so understanding and prioritizing that is key. Eventually this person will be on client site providing support for projects and helping to spear head technical advancements with their customers.
Skills:
Server 2008/2012, Windows 7/Windows 10, Troubleshooting, network support, network troubleshooting
Top Skills Details:
Server 2008/2012, Windows 7/Windows 10, Troubleshooting
Additional Skills & Qualifications:
Great personality and effective communication are key. Someone who can multi-task and deal with a high pressure environment will excel in this role. They are ideally looking for someone who has certifications as well: CompTIA A+, Net+, Sec+ and Cisco CCENT. Someone who has experience with Cisco products and Microsoft Server as well. This person will need to have an A+ Certification.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.