Job Information
Randstad US t1 support technician in cockeysville, Maryland
t1 support technician.
cockeysville , maryland
posted june 14, 2024
job details
summary
$47,000 - $52,000 per year
permanent
associate degree
category computer and mathematical occupations
reference1055535
job details
job summary:
Job Summary:
Support Technician is responsible for providing advanced technical support and problem-solving expertise to our clients.
Position requires a strong technical background, excellent customer service skills, and the ability to address complex IT challenges
efficiently and effectively.
Essential Job Functions - include, but are not limited to the following:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
80%
? Provide first-level technical support to clients. Troubleshoot and resolve hardware, software, network, and security-related problems.
? Interact with clients professionally and empathetically, demonstrating strong communication skills. Maintain a proactive
approach to keeping clients informed about the status of their support requests.
? Maintain detailed records of all support requests, incidents, and resolutions. Develop and update documentation for
complex technical issues and solutions for internal use and client knowledge base.
? When remote solutions are insufficient, offer on-site technical support to clients, addressing more challenging IT issues
and implementing complex solutions.
? Diagnose and resolve advanced hardware and software-related problems, including configuring and optimizing software
applications, operating systems, and hardware components.
? Leverage advanced knowledge to diagnose and resolve complex network issues, including routing, firewall
configurations, VPNs, and wireless network troubleshooting.
? Promote and enforce IT security best practices, educate clients on advanced security measures, and assist in resolving
security-related issues.
? Work closely with higher-level technicians and engineers for complex issue resolution and improvement of internal
procedures and workflows.
? Collaborate with senior technical support teams to escalate complex issues when necessary and assist in resolving them.
? Participate in the planning, deployment, and management of IT projects, including network upgrades, infrastructure
migrations, and technology rollouts.
? Stay current with industry trends, new technologies, and security threats to continuously improve technical skills and
knowledge.
location: Cockeysville, Maryland
job type: Permanent
salary: $47,000 - 52,000 per year
work hours: 9am to 5pm
education: Associates
responsibilities:
? Provide first-level technical support to clients. Troubleshoot and resolve hardware, software, network, and security-related problems.
? Interact with clients professionally and empathetically, demonstrating strong communication skills. Maintain a proactive
approach to keeping clients informed about the status of their support requests.
? Maintain detailed records of all support requests, incidents, and resolutions. Develop and update documentation for
complex technical issues and solutions for internal use and client knowledge base.
? When remote solutions are insufficient, offer on-site technical support to clients, addressing more challenging IT issues
and implementing complex solutions.
? Diagnose and resolve advanced hardware and software-related problems, including configuring and optimizing software
applications, operating systems, and hardware components.
? Leverage advanced knowledge to diagnose and resolve complex network issues, including routing, firewall
configurations, VPNs, and wireless network troubleshooting.
? Promote and enforce IT security best practices, educate clients on advanced security measures, and assist in resolving
security-related issues.
? Work closely with higher-level technicians and engineers for complex issue resolution and improvement of internal
procedures and workflows.
? Collaborate with senior technical support teams to escalate complex issues when necessary and assist in resolving them.
? Participate in the planning, deployment, and management of IT projects, including network upgrades, infrastructure
migrations, and technology rollouts.
? Stay current with industry trends, new technologies, and security threats to continuously improve technical skills and
knowledge.
20%
? Other duties as assigned.
qualifications:
Experience level: Experienced
Minimum 2 years of experience
Education: Associates
skills:
Technical Support
Desktop Support
Desktop Support
Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.