Job Information
Robert Half Dispatcher/Billing Coordinator in Commerce City, Colorado
Description
We are offering a position for a Dispatcher/Billing Coordinator the logistics and distribution industry, based in Brighton, Colorado. The role involves managing online and telephone orders, processing payments, tracking assets, and coordinating logistics. The workplace is a dynamic environment that requires proficiency in using dispatch software for real-time order assignment and communication with drivers.
Responsibilities:
• Efficiently handle and prioritize online and telephone orders based on urgency and customer requirements.
• Process customer payments and handle invoicing with accuracy.
• Track the availability and location of assets, including dumpsters, and allocate them considering order specifications and geographic factors.
• Optimize asset utilization to minimize downtime and maximize efficiency.
• Use dispatch software to assign orders to drivers in real-time and communicate order details, locations, and special instructions effectively.
• Monitor driver progress and address any issues or delays promptly.
• Respond to customer inquiries promptly and professionally while maintaining accurate customer records and information.
• Address customer concerns or complaints empathetically and efficiently.
• Set up new clients in various systems accurately and update client information as needed, ensuring data integrity.
• Coordinate with other departments to ensure smooth onboarding and ongoing support for clients.
• Generate reports and analyze data to identify trends and opportunities for improvement.
• Collaborate with the IT department to troubleshoot any software issues or enhancements.
Requirements
• Proven experience as a Dispatcher or similar role for at least 2 years
• Proficiency in the use of Dispatching and Computer Aided Dispatch tools
• Strong ability to Coordinate Logistics and manage Logistics & Distribution
• Experience in Order Management and Coordinating Schedules
• Expertise in handling High-Volume Invoicing tasks
• Exceptional Customer Service skills
• Demonstrated ability to work with computer systems and software
• Strong communication and interpersonal skills
• Attention to detail and high level of accuracy
• Ability to handle confidential information responsibly
• Bachelor's degree in Accounting, Finance, or related field is preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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