Job Information
Experian Senior UX Writer & Content Strategist in Costa Mesa, California
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Experian Consumer Services (ECS) is looking to hire a talented Senior UX Writer & Content Strategist who combines an aptitude for clean, intuitive UX copy with a passion for communicating with empathy to all users. An ideal candidate sees content as an integral part of great design. You understand that how you say something and how you see something are two sides of the same coin, and you can translate visual style into tone and voice (or vice versa). As such, you will sit at the intersection between UX design and content strategy, partnering with UX product designers to create customer experiences that are not just clear and coherent, but also make a positive impact to consumers' lives. Your work will touch product content, ecommerce/marketing, email and push campaigns, customer support, and more.
Responsibilities:
Create high-quality written content that engages and supports users—reflecting UX best practices, the Experian consumer brand, and business goals
Be an advocate for content on cross-functional teams (including product, design, CRM, and user research) to ensure a seamless and intuitive user experience
Be proficient in house style, making nuanced decisions around voice and tone to reflect different user journeys and personas
Thoroughly understand and execute against product requirements
Gain an understanding of how individual projects fit into larger business strategy
Invest in creating performance-driven copy with a desire to understand the data behind copy performance and iterate accordingly
Meet with other content strategists regularly to brainstorm and give feedback on each other's work
5–8 years of experience in professional writing and content strategy, including 3+ years of UX writing
UX certification welcome but not required
An impressive portfolio showcasing UX writing and content strategy work
Excellent attention to detail, particularly around voice, tone, grammar, and style
Experience working alongside product designers and product managers in an agile environment
Highly organized, independent, and comfortable working in a fast-paced environment; takes initiative on projects
Experience navigating multiple rounds and/or complex feedback from stakeholders, knowing how and when defend content choices
Well versed in applying a style guide to writing in different mediums
Skilled at self-editing as well as offering constructive feedback to others
Technical skills: Figma, Jira
Benefits/Perks:
Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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