Job Information
Westinghouse Electric Company Customer Account Engineer in Cranberry Township, Pennsylvania
Reference #: 19126 Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
The Customer Account Engineer will understand and communicate customer's needs to business unit and sales teams. Assure customer's requirements are met and contract value is maximized consistent with Westinghouse strategic and financial objectives. Act as focal point for all communications with customer and lead major business unit marketing activities, support contract execution, order implementation and control, and facilitate resolution of problems for specific customer.
Who You Are: Using the customer relations management tool to manage the opportunity pipeline and associated actions to achieve target objectives. Develop and maintain critical working relationships with internal and external customer personnel up to and including senior manager to director level. Act as focal point for customer requests. Understands the customer's organization, objectives, and expectations thoroughly, including utility economics and articulates this internally for offer / proposal development. Maintain comprehensive knowledge of Westinghouse products/services. Increase sales by integration of product/service knowledge of capabilities and proactively promote to resolve customer needs. Participate in implementation of complex sales strategies. Develop specific customer business plans and objectives, including competition and market conditions information. Collaborate with customers, sales and technical team members to provide creative solutions for customers. Lead problem resolution efforts, often through direct customer contact, scope, warranty, deficiency, suspense, and cost/scheduler conflicts. Assure issues are promptly resolved internally and maintains appropriate customer communications. Collaborate with product line resources for routine and emergency situations when necessary to meet customer's needs. Establish agenda for customer meetings, assure proper attendance and preparation of presentation material, make presentations, and conduct meeting. Develop innovative approaches for presenting new products and services.
Who You Are: Bachelor's degree in Engineering or equivalent related technical discipline. Typically, a minimum of five years' experience in sales techniques, product line/marketing or projects organizations is required. Previous customer-oriented experience highly desirable. Knowledge of NSSS systems, business unit products, services, commercial operations, financial planning and strategic objectives. Field experience highly valued. Why Westinghouse? Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system: Safety and Quality Integrity and Trust Customer Focus and Innovation Speed and Passion to Win Teamwork and Accountability Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer: Competitive Salary Comprehensive Health, Wellness and Income Protection Benefits 401(k) Savings Plan with Company Match Paid Vacations and Holidays Opportunities for Flexible Work Arrangements Educational Reimbursement Program Employee Referral Program While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com. EOE of Minorities / Females / Vets / Disability. Get connected with Westinghouse on social media: Twitter Facebook | LinkedIn| YouTube
Westinghouse is an Equal Opportunity Employer -- Minority / Female / Disability / Vet
As an equal opportunity employer, Westinghouse Electric Company, LLC is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnams Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Westinghouse for assistance.