Job Information
Apple Executive Studio Support Engineer, Enterprise Systems in Culver City, California
Executive Studio Support Engineer, Enterprise Systems
Culver City,California,United States
Software and Services
Imagine what you could do here. At Apple, new insights have a way of becoming phenomenal products, services, and customer experiences. Imagine what you could do in your career when merging passion and dedication. This is how dreams come true. Are you passionate about crafting elite support experiences? Do you thrive in environments that require multi-functional thinking, collaboration, and innovation? Do you have experience troubleshooting technical issues via omni-channel support options and communicating solutions to customers? If so, this may be the job for you. The AppleTV+ IS&T team is responsible for the technology strategy, delivery, and sustainment of the IT systems used to enable AppleTV+ Studio and Production operations. The team ensures technology and business strategies remain tightly aligned through multi-functional partnership, knowledge of industry trends, and familiarity with the Apple corporate systems landscape. Members work closely with leadership, business collaborators, engineers, vendors, information security, and others to deliver a technology ecosystem that meets the demands of a high-growth organization.
Description
As the Executive Studio Support Engineer you will be responsible for the Tier 1, 2, and 3 support of our AppleTV+ studio (corporate) clients. This includes the troubleshooting of our hardware and software assets, account setup and support, and ticket management. This role is the frontline of Production Technology Operations Studio Support and, as such, is encouraged to bring Apple’s outstanding and amazing level of service to our studio clients. A strong drive for outstanding customer service coupled with attention to detail is critical to success.
Minimum Qualifications
Customer service driven
Ability to troubleshoot issues related to MacOS and iOS
Outstanding problem solving and critical thinking skills
Ability to work collaboratively on a team
Effectively coordinates work and communication across diverse groups of individuals
Thrives in a dynamic, fast-paced environment with multiple opposing priorities
Excellent written and verbal communication
An appreciation for what the Apple brand stands for
Open-minded to new insights, concepts, and technologies, as well as being pragmatic and innovative
A positive demeanor and solution-oriented approach
5+ Years experience in customer technical support
2+ Years experience supporting in Studio environment or executive/c-suite
Key Qualifications
Preferred Qualifications
Use Help Desk ticket management software to coordinate support tickets
Respond to customers via written, voice, and video communications
Troubleshoot Macs, iOS devices, monitors, printers, and other technology assets deployed to the studio members
Provide support for MacOS, iOS, and internally deployed software
Provide basic system account management
Diagnose and troubleshoot issues related to basic network connectivity
Provide remote support to production clients via written, voice, or video sessions
Provide a best-in-class and unique white glove Apple experience to Apple TV+ clients
Maintain close relationships and collaborate with Apple TV+ productions, partner teams, and IS&T departments
Develop and maintain a solid understanding of trends and standard processes within Apple
Education & Experience
Additional Requirements
This posting is not for a specific job opening and by submitting your resume you are expressing interest in being contacted about this type of role at Apple in the future.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .