United Spinal Association Jobs

The Outbound QA maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals.This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions, as well as serving as a role model of our culture to effectively communicate with employees and drive engagement.

ESSENTIAL DUTIES and RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ensure that all product / orders are picked, packed, and/or shipped in a timely manner; utilize the error log to document issues and track accountability

Oversee daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures

Monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis

Conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations

Clearly communicate team goals, resolve problems as they arise, and answer any related questions

Act as a liaison between various departments in the warehouse; identify opportunities for process improvement within the department

Maintain a high level of communication with Outbound teams and management on a daily basis; partner with other team leads to flex hours where necessary

Other duties as assigned

EDUCATION and/or EXPERIENCE

• Minimum of 1 year of relevant experience in a distribution environment; receiving and/or inventory experience preferred.
• High school diploma or GED, or equivalent combination of education and experience

KNOWLEDGE, SKILLS, and ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.

LANGUAGE SKILLS

Business Proficiency in English is required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed while standing and/or walking, up to and including 10 hours/day

Requires the ability to communicate effectively using speech, vision, and hearing

Requires the regular use of hands for simple grasping and fine manipulations

Requires regular bending, squatting, crawling, climbing, and reaching

Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to ma ked changes in temperature and humidity, and exposure to dust, fumes and gases.The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.