Job Information
Randstad US desktop technician ii in dallas, Texas
desktop technician ii.
dallas , texas
posted 2 days ago
job details
summary
$20 - $22 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1057238
job details
job summary:
PRIMARY RESPONSIBILITIES:
- Technical Support for End User PC's\Mac's workstations, hardware, software, peripherals
and printers.
- Deploy new PC's\Mac's for End Users,(Lifecycle Management) including hardware, software,
and OS imaging.
- Support software and hardware refresh/upgrade/configuration efforts - Windows 10,
Microsoft Office, Proprietary applications, etc.
- Plan, prioritize, organize and complete work to meet established SLA's adherence, KPI's and
End User Compute objectives.
Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
Maintain required documentation involved in asset tracking/deployments to ensure accurate
billing with respect to internal chargeback model.
- Provide technical support and expertise to install, maintain and ensure effective performance
of hardware and software.
Analyze technical problems and recommends and applies required solutions.
Educate end users when installing new equipment or software
Experience with Autopilot or MDT deployment tools.
Performs tasks to improve the efficiency, reliability, availability, and stability of the
computing environment.
Maintains documentation to ensure efficient and accurate department operations.
Support AV systems and equipment for onsite and remote locations as needed
Support VIP/Executive level user base on daily basis
Assist in remotely supporting users at all company and potential WFH locations
O365 practical experience
Asset management practical experience
Bitlocker or encryption software experience
HDA Service Desk Software experience or similar Service Desk ITIL compliant software
Microsoft Teams Support and Operational experience
Team Player, Positive and with can do attitude
Ability to work in a fast-paced environment with daily reprioritization
Good written and communication skills to all levels of Management and end users
Outstanding Customer Service Skills
Dell Support Experience
Other duties as assigned
location: Dallas, Texas
job type: Contract
salary: $20 - 22 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
PRIMARY RESPONSIBILITIES:
- Technical Support for End User PC's\Mac's workstations, hardware, software, peripherals
and printers.
- Deploy new PC's\Mac's for End Users,(Lifecycle Management) including hardware, software,
and OS imaging.
- Support software and hardware refresh/upgrade/configuration efforts - Windows 10,
Microsoft Office, Proprietary applications, etc.
- Plan, prioritize, organize and complete work to meet established SLA's adherence, KPI's and
End User Compute objectives.
Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
Maintain required documentation involved in asset tracking/deployments to ensure accurate
billing with respect to internal chargeback model.
- Provide technical support and expertise to install, maintain and ensure effective performance
of hardware and software.
Analyze technical problems and recommends and applies required solutions.
Educate end users when installing new equipment or software
Experience with Autopilot or MDT deployment tools.
Performs tasks to improve the efficiency, reliability, availability, and stability of the
computing environment.
Maintains documentation to ensure efficient and accurate department operations.
Support AV systems and equipment for onsite and remote locations as needed
Support VIP/Executive level user base on daily basis
Assist in remotely supporting users at all company and potential WFH locations
O365 practical experience
Asset management practical experience
Bitlocker or encryption software experience
HDA Service Desk Software experience or similar Service Desk ITIL compliant software
Microsoft Teams Support and Operational experience
Team Player, Positive and with can do attitude
Ability to work in a fast-paced environment with daily reprioritization
Good written and communication skills to all levels of Management and end users
Outstanding Customer Service Skills
Dell Support Experience
Other duties as assigned
qualifications:
Experience level: Entry Level
Minimum 2 years of experience
Education: Bachelors
skills:
Desktop Support (2 years of experience is required)
Desktop Support (2 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.