Job Information
Forward Air Dispatch Supervisor in Dallas, Texas
Position: Dispatch Supervisor
Job Description:
Forward Air is seeking a Dispatch Supervisor to lead our fast-paced shipping/dock operation. This candidate will be responsible for providing the team with great leadership and innovation. The qualified candidate will provide oversight of the dispatch team and seek maximum route efficiency along with optimum driver production. The candidate must possess the leadership skills necessary for team buy-in and the courage to make changes when necessary. In addition, the supervisor will provide training, performance feedback, and provide discipline within the team.
Core Responsibilities & Duties:
Provide good leadership and be a positive role model for the team
Critical thinking and make decisions
Champion department’s key performance indicators to completion and reporting
Ensure administrative duties are carried out
Ensure phone, email, administrative, and operational duties are adequately covered for vacations, absences, etc.
Manage escalations from customers, sales, and operations to completion and provide post event coaching
Troubleshoot challenges and make decisions that promote service and quality
Ensure your team has the adequate tools to successfully complete their job
Manage payroll and overtime
Other duties as assigned
Qualifications:
Strong team player that thrives in a fast-paced environment
Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
Prior air freight experience is required
International/Import experience is a plus
Must have two (2) or more years of supervisory experience in a high-volume, fast-paced environment
Must possess demonstrated leadership ability
Knowledge of proper freight handling techniques
Knowledge of Hazardous Materials handling
Ability to communicate effectively with all levels of operations
Must be flexible to work days and nights
Forklift and general freight handling experience
Skills:
The ideal candidate will possess a “can do” attitude with a “will do” work ethic
Can regularly give and receive candid and constructive feedback
General computer skills - Microsoft Office, Outlook, AS400
Transportation industry knowledge and experience is a plus
Forward Air is an Equal Opportunity employer.
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team