Job Information
American Airlines Manager, Continuous Improvement in Dallas, Texas
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
You will lead a team of analysts who specialize in process improvement.
The role works closely with airport leadership and theSkyview teams on providing inputs for airport standards.
This job is a member of the Airport Operations & Delivery team within the Airport & Partner Planning and Analysis group.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Lead a team of analysts who specialize in process improvement to increase operational reliability in the airports
Oversees concurrent, diverse, and time-sensitive projects from inception to completion in various areas, including, but not limited to, airport ticket counters, bag rooms, gates, lounges and FIS
Works collaboratively with cross-functional groups to create comprehensive strategies and solutions
Works closely with all levels of airport personnel to explain models, provide support, evaluate changes, and achieve buy in to processes and practices
Collaborates across many work groups to ensure all changes are sustainable
Builds and recommends strategies to optimize staffing, layout, ground time, and misconnect efficiencies
Understanding of lean six sigma methodology and drives continuous improvement thinking at American Airlines
Ability to travel up to 40% of the time
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor’s Degree / Master's Degree in industrial engineering or equivalent experience/training
5+ years work experience, preferably in industrial engineering, operations, or related airline field
2 years of experience formally or informally leading process improvement teams
Experience working with and presenting to senior leadership
Preferred Qualifications- Education & Prior Job Experience
Lean Six Sigma Black Belt Certification
Ability to lead teams and influence decisions
Experience developing future leaders
Skills, Licenses & Certifications
Knowledge of Microsoft Office software, including Access, Excel, Word and PowerPoint
Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks, and promote career growth
Strong leadership and organizational skills
Excellent quantitative and analytical skills with an aptitude for problem solving
Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail
Ability to work independently with minimal supervision
Ability to effectively communicate both verbally and written with all levels within the organization
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.