United Spinal Association Jobs

POSITION PURPOSE

The Back-Up Lead MSR is responsible for assisting the Lead MSR in scheduling, training, and directing the work flows and assignments of the branch MSR team. The Back-Up Lead MSR is a problem solver, capable of researching member complaints and system discrepancies. Knowledge and practice of Corporate Values is required and subject to validation. The Back-Up Lead MSR takes over the duties of the Lead MSR in their absence.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Provide written input and assist in the delivery of performance evaluations to employees in the branch team, be proficient in all SOPs relating to all responsibilities of a Back-up Lead MSR, schedule work assignments in a fair and consistent manner following approved work policies, and provide direction regarding member service expectations.
• Responsible for management of cash in the vault, ATM, and daily cash balancing. This requires detailed knowledge of the core delivery system, policies and proceduresoutlined in our cash SOPs.
• Vault access and control is the responsibility of the Back-Up Lead MSR.
• Ordering cash from the Federal Reserve and validating ordered and received cash will be performed on an as need basis.
• On a periodic basis the Back-Up Lead MSR will participate in audit cash counts at other branch locations.
• Participate in the documentation and review of SOPs regarding processes under their responsibility. 
• Periodic special assignments will arise that the Back-Up Lead MSR will undertake or flex schedules of others to provide resources for projects.
• Subject Matter Expert in all processes relating to SOPs, core system functionality, MCFCU policies procedures, and appropriate regulations and laws relating to financial institutions.
• Perform any other duties as assigned by supervisor.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

• High school diploma or equivalent GED. Associates degree preferred but not required.

REQUIRED KNOWLEDGE:

• Working knowledge of data processing procedures and personal computer applications
• 2 -- 3 years prior MSR experience
• Prior leadership experience preferred

EXPERIENCE REQUIRED:

• 2 or more years of financial institution experience or a strong knowledge of credit union products and services

SKILLS/ABILITIES:

• Excellent leadership and management skills
• Excellent written and verbal communication skills
• Excellent organizational, analytical and problem-solving abilities
• Able to coordinate, manage and direct others
• Dedicated work ethic with personal and professional integrity
• Ability to undertake and complete multiple tasks, meeting deadlines
• Strong desire to improve the lives and financial wellbeing of our diverse membership
• Commitment to the credit union philosophy