Job Information
TEKsystems Customer Order Specialist in Dayton, Minnesota
Description:
Communicate with customers via email, phone, and internal company portal
Review and process customer inquiries
Review and process customer returns
Act as a resource for returned goods and provide support to customers and internal team members for related inquiries
Process and respond to customer questions for deductions on returns, requirements, and other needs (repack fees, restock fees, held invoices, policy adjustments, and various other discrepancies)
Communicate credit date commitments to customers to ensure that notices are given in advance and provide as much notice as possible
Answer questions regarding returns policies, procedures, and research extenuating circumstances as necessary
Act as liason between logistics, credit, and customer service teams to ensure timely return credits
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.