Job Information
TEKsystems Customer Service Representative in Detroit, Michigan
Description:
The CSR will be handling inbound calls in a call center environment, as well as speaking with customers face-to-face who walk into the office to get information and apply for homes being auctioned off. The CSR will take inbound calls between 50-100 calls per day from customers that have questions about properties posted on the website. CSR's may be required to transfer calls if the call needs to be routed to a different department, which is the only example of an outbound call that this CSR will be required to make. Faith Based Organizations or Non-Profits may call in as well requesting information about joining the community partnership program. CSR's are expected to learn about the community partnership programs that are offered and provide that information to customers calling in. CSR's may also provide assistance either over the phone or to walk-ins if customers are having issues with website navigation.
Skills:
customer service, call center, inbound, outbound, client service, microsoft office, face to face, communication, problem solving
Top Skills Details:
customer service, call center, inbound, outbound, client service, microsoft office, face to face, communication, problem solving
Additional Skills & Qualifications:
MUST HAVE:
1+ Year Call Center OR Face-to-Face Customer Service experience
Multi Task Ability
Problem Solving
STRONG Communication Skills (Written and Verbal)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.