Job Information
Kuehne+Nagel QuickSTAT Air Logistics Healthcare Customer Care Specialist in Doral, Florida
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here QuickSTAT, our Doral site is looking for a new QuickSTAT Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.
Your Role
You will aid and assist clients in all phases of consignment preparation. You also handle and monitor Client activities ensuring compliance with all agreed company policies, while monitoring a live network activity ensuring adherence to agreed rate structures and pricing policies.
Your Responsibilities
Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quick online, (which includes routing, classifying of service type, establishing a deadline and printing the job order.
Managing the green light approval process for consignments destined to non-EU destinations.
To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
Develop and maintain good working relationships with clients.
Effective communication with all staff and cooperation within the senior management team
Maintaining all QuickSTAT Client functionality ensuring compliance with agreed procedures.
Reports to North America Operations Manager-QuickSTAT KN Desk
Schedule for Training: Monday-Friday 8am-3pm. Note that this will not be your fixed schedule.
Your Skills and Experiences
This is a 24/7/365 Facility and flexibility to work any shift is required
Highschool diploma or equivalent
2+ years of experience in Customer Service
Bilingual Spanish/English
Good Reasons to Join
At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $19.00-$23.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-RK1
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.