Job Information
Doosan Bobcat Sr. Engineer, Field Service Engineering in East Hartford, Connecticut
Sr. Engineer, Field Service Engineering
Last Updated Date: Feb 28, 2025
Location:
East Hartford, CT, US, 06108
Company: HyAxiom
Job Information
At HyAxiom we develop, manufacture and service hydrogen fuel cells and other innovative hydrogen energy solutions. As the hydrogen business pillar of Doosan Group, we are a leading provider of stationary fuel cell solutions in some of the world’s largest and fastest-growing markets for utility, industrial and commercial customers. Our products serve those who seek cleaner and more sustainable energy sources to lower their carbon footprint.
Our Sr. Field Service Engineer will aid in the installation, operation, maintenance, repair and modification of in-field power plants, equipment, controls, components and ancillary products. This is to include guidance and training provided to customer personnel in establishing operation, maintenance and inspection procedures and techniques. Analysis of equipment failures to determine cause and recommend corrective actions will be key, as will having support for an aggressive product support team focused on optimal service. This role will support world-class strategic, tactical, and technical service with aftermarket support to current and potential product customers. As a key support and lead of a multi-disciplinary team, the Senior Field Service Engineer is responsible for developing and carrying-out engineering design and repair-related activities incorporating Doosan’s proprietary technologies. Conducting unyielding focus on delivering tangible continuous improvement to the evolving products and the field service support in general will be essential.
Come join our Team today!
Role & Responsibility
Support new products development with focus on serviceability
Support field maintenance procedures and manuals creation for new products
Work with Field Technicians on the operation, maintenance and troubleshooting of Fuel Cell units
Prepare detailed reports of findings and suggest possible hardware and software adjustments/repairs
Lead and support root cause corrective action teams and activities
Focus on cost containment initiatives and opportunities across the Service organization
Conduct power plant and sub-systems performance analyses, hardware verification, testing, troubleshooting and root cause analysis
Train Field Technicians on the operation, maintenance and troubleshooting of Fuel Cell units
Update service procedures, processes, and guides, to improve field service efficiency
Ability to work effectively with diversity of technical employees and customers
Job Requirement - Education & Experience
Education:
BA/BS degree with 6-10+ years of experience
MA/MS degree with 4-7+ years of experience
PhD with 2-4+ years of experience
Prefer degree in Engineering, Science or Technology (& Business for advanced degree)
Experience:
Manufacturing/Industrial work and leadership experience
Troubleshooting experience on Fuel Cells, Electrolyzers, or other inverter-based power generation a plus
Multiple years experience in a business or field service role
Experience with local, regional, national and global customer support processes
Job Requirements - Knowledge & Skill
Knowledge:
Functional understanding of fuel cell technology and manufacture
Budget development and control
Effective customer relations management
Continuous improvement focus and tool usage
Collaboration
Skill:
Problem-solving and project management skills
Negotiation skills
Strong communications and organizational skills
Computer/IT skills
Other
All personal information will be kept confidential according to EEO guidelines
Questions can be addressed through the HR department at (860) 727-2200 or HR@Hyaxiom.com