Job Information
Central Washington University Patient Services Representative in Ellensburg, Washington
Job Summary Central Washington University is recruiting a Patient Services Representative to join our Student Counseling Services team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $39,804 - $52,920 annually plus the awesome CWU benefits. Who we are: We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams. Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of 10,000 students. Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus. Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A What we offer: Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave. The Role: The Patient Services Representative deals with confidential information in a professional manner. Organizes and provides patient support services; schedules appointments; manages phone calls; triages patient needs to counseling staff; receives and registers patients; provides point-of-service admission; manages patient records; copies and faxes records. This position supports counseling staff as needed with respect to office processes and the performance of their responsibilities. Performs assigned duties for counseling functions of the department. Provides varied administrative and secretarial support to the Director of Counseling Services. Assists with prioritizing the work of the office and managing workflow. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment. Job Duties Patient Support Services: - Assists with patient/client care support in an outpatient healthcare setting including registering (checking in) and scheduling patient/client appointments using the department scheduling systems. - Operates office equipment such as copier, fax, multi-line phone, computers, printers, scanner, etc. - Triages patient/client needs and refers to appropriate medical/counseling staff. - Answers patient/client questions regarding delays or long waits for services, and scheduling issues. - Answers phones, transfers calls to appropriate personnel, responds to inquiries, and receives messages. - Assists patients/clients to complete forms, answers questions and directs them to appropriate staff as needed. - Organizes and maintains patient/client care records as requested; scans patient/client care paperwork as collected; copies and faxes records as requested. - Explains HIPAA/FERPA guidelines to patients/clients. - Assesses patient/client requests and assists by