Job Information
PARKER HANNIFIN CORPORATION Customer Service Supervisor in Elyria, Ohio
Customer Service Supervisor Location: ELYRIA, OH, United States Job Family : Customer Service Job Type : Regular Posted : Feb 26, 2024 Job ID: 45014 Job Description The Customer Service Supervisor is responsible for strategic oversight of all Divisional customer service operations within the order management process. Position will interact on a daily basis with customers, production, logistics, and sales staff to effectively meet customer service standards and support the Division's strategic initiatives. Supervise the daily customer service department workflow to insure customers are serviced in a satisfying manner and company goals are met. Intervene in and directly manage challenging customer situations through research, direct communication and any other means necessary to resolve outstanding issues. Qualifications Minimum of 3 - 5 years experience in a manufacturing environment with the majority of those years in a supervisory role within customer service. 4 year college degree in business or related discipline. Possess analytical and technical skills required to understand business practices and processes. Must possess advanced computer skills and understand electronic processing. Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts. Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin. Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment. Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.